Privacy Policy

16 Studios G.K. (“16 Studios”, “we”) is a property operations company based in Otaru, Hokkaido, Japan. This policy explains how we handle personal information in connection with our website and our property management, rental operation, and residence care services.

Information we collect

We collect information that owners, tenants, guests, and contractors provide to us directly, such as names, contact details, property details, identification documents required by Japanese lodging and rental law, and payment information. We also collect basic technical information when you visit this website, such as IP address and browser type.

How we use it

We use personal information to provide and administer our services, to communicate with owners, tenants, guests, and contractors, to comply with legal obligations (including guest registration requirements under the Hotel Business Act and the Private Lodging Business Act), to process payments, and to maintain the security of the properties we operate.

Sharing

We share personal information only as needed to deliver our services — for example with cleaning and maintenance contractors, booking platforms, payment processors, and municipal or public health authorities where required by law. We do not sell personal information.

Retention and security

We keep personal information for as long as needed to provide our services and to meet legal record-keeping requirements, and we take reasonable technical and organizational measures to protect it.

Your rights

You may request access to, correction of, or deletion of your personal information, subject to legal retention requirements, by contacting us at info@16studiosjapan.com.

プライバシーポリシー

16 Studios 合同会社（以下「当社」）は、当社ウェブサイトおよび不動産管理・賃貸運営・住宅管理サービスに関連して取得する個人情報を、個人情報の保護に関する法律その他関連法令に従い適切に取り扱います。

当社は、所有者、入居者、宿泊者および取引先から、氏名、連絡先、物件情報、旅館業法・住宅宿泊事業法に基づき必要となる本人確認書類、支払情報等を取得し、サービスの提供、連絡、法令上の義務の履行、決済処理および管理物件の安全確保の目的に利用します。

当社は、サービス提供に必要な範囲（清掛・修繕業者、予約プラットフォーム、決済事業者、法令に基づく行政機関等）を除き、本人の同意なく個人情報を第三者に提供しません。個人情報の開示・訂正・削除等のご要望は、info@16studiosjapan.com までご連絡ください。